Support

Two other places worth trying first: Help & Tips is the app's own help, searchable, and the questions people ask before buying are answered on the price page.

Elsewhere: YouTube, Instagram, Facebook and TikTok, plus Hooked on Yutz on Facebook for the fishing behind the app. Messages there get read; support questions get answered faster by email.

The v4 update

v4 arrives as a regular App Store or Google Play update to the app you already have — same listing, same subscription, same price. The first time you open it, your data upgrades in place: catches, spots, trips, tracks, photos, boat profile and forecasts all carry forward, and on iPhone your iCloud backup stays untouched underneath.

• There is nothing to do. No export, no re-import, no new purchase.
• Setting up a new phone? Sign in and sync brings your fishing down. On iPhone you can also restore from your iCloud backup — it finds the backup on its own.
• On iPhone, if it says it cannot find a backup, the usual cause is iCloud Drive being off for the app — check Settings → your name → iCloud → Apps using iCloud.
• On Android, sync is your copy. There is no separate cloud backup; sign in and your fishing is on our servers, and a new phone gets it back by signing in. A backup file from the earlier Android app restores through Restore from Backup.
• If anything looks off after updating, email us — and mention that it was right before the update, which is the detail that finds the cause fastest.

Accounts

Do I need one?

Only to sync. Without an account everything works, but it lives on that one phone — if you lose it, the data goes with it.

Why email and password?

No Google or Facebook sign-in, and no Sign in with Apple. One credential keeps your address real, which matters when you need a password reset or we need to tell you something about your data.

Forgot your password?

Use "Forgot password" on the sign-in screen. A code arrives by email. Losing a password does not lose your data.

Face ID

On iPhone, unlocks a session you have already signed into, so you are not retyping a password on the water. It never replaces the password, and the password always still works. Android signs in with the password; the session stays signed in between trips the same way.

Subscription

• One annual subscription. Everything is included — no tiers, no add-ons.
• On iPhone, manage or cancel it in Settings → your name → Subscriptions, or at apps.apple.com/account/subscriptions.
• On Android, manage or cancel it in Google Play → your profile → Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions.
• Refunds are handled by Apple or Google, whichever store you bought through. We cannot issue them, but we can help you with the request, and we will never contest one.
• If you have paid and the app does not know it, tap Restore purchase on the paywall.
• When a subscription lapses your data is not deleted. It stays on your device and you can still export it.

Out on the water

• A catch logged without a GPS fix is saved anyway and marked as unplaced. Place it later from the map — the species, time and count were never in doubt.
• Sync catches up when you get signal back. Nothing is lost while you are out of range, however long that is.
• An expired sign-in never locks you out of your own data. It only pauses syncing.

Your data

• Export everything from inside the app, in open formats, whenever you want.
• Delete your account from inside the app, or at gethooked.fish/delete-account if you no longer have it installed. It genuinely deletes, and we cannot get it back afterwards.
• We never pool your data with other anglers', and never sell it. The Privacy Policy spells out exactly what is stored and where.

Reporting a problem

What helps most, in one message:

• What you were doing and what happened instead
• Your phone model and its OS version — iPhone and iOS, or the Android make and version
• Roughly when it happened
• If it was an import, the import log — the import screen has a Share the import log button, and the file contains counts and timings but no coordinates, names or notes

Screenshots are welcome. Please do not send passwords; we will never ask for one.